[Name of your Company/Website] (hereinafter, "the Company"), with registered address at [Add Full Address, e.g. Comisaria Ejidal, Carretera No. 109, Tres Reyes, QR], is responsible for the processing of the personal data that you provide to us.

1. Personal Data Collected

To carry out the purposes described in this privacy notice, we collect the following categories of personal data:

• Identification Data: Full name, date of birth, nationality.
• Contact Information: Email, landline or mobile phone number, address.
• Financial/Asset Data: Credit or debit card data (only for payment processing and not stored), bank transfer information.
• Sensitive Health Data: Information regarding allergies, medical conditions, or special dietary requirements that are essential to ensure your safety and health during adventure and ecotourism activities. This data will be treated with the strictest confidentiality.

2. Purposes of the Treatment

The personal data we collect is necessary for the following primary (essential) purposes:

1. Reservation and Payment Processing: Manage, confirm, and collect payment for contracted tours, accommodations, and activities.
2. Identification and Contact: Verify your identity and contact you to follow up on your reservation or to address any emergencies during the provision of the service.
3. Safety and Operation: Manage travel insurance plans, assign safety equipment (e.g., harness sizes), and take preventive health-related measures during high-risk activities.
4. Issuance of Tax Receipts: Comply with billing obligations.

In addition, we will use your information for the following secondary purposes (non-essential, but which help us improve the service):

1. Marketing and Advertising: Sending you promotions, offers, newsletters, and advertising about new tours and services.
2. Quality Surveys: Evaluate the quality of our services and customer satisfaction.

You may opt out of the processing of your personal data for secondary purposes by sending an email to [servicioalcliente@xikbal.com] with the subject "Opt-Out for Secondary Purposes."

3. Transfers of Personal Data

Your personal data may be transferred to the following entities without your express consent, as they are necessary for the provision of our services:

• Travel Insurance Companies: For purchasing travel or accident insurance policies that cover your participation in activities.
• Additional Service Providers: When you book a package that includes ground transportation, accommodation, or food services provided by a third party.

4. ARCO Rights (Access, Rectification, Cancellation and Opposition)

You have the right to know what personal data we hold about you, what we use it for, and the conditions under which we use it (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request that we delete it from our records or databases if you believe it is not being used appropriately (Cancellation); and to object to the use of your data for specific purposes (Objection). These are known as ARCO Rights.

To exercise any of your ARCO Rights, you must send a written request to the following email address: [servicioalcliente@xikbal.com]. This request must include your full name, address or means of communication, a copy of your official identification, and a clear and precise description of the data regarding which you seek to exercise any of these rights.

5. Changes to the Privacy Notice

This privacy notice may be modified, changed, or updated due to new legal requirements; our own needs for the services we offer; our privacy practices; or other reasons. We promise to keep you informed of any changes to this privacy notice by posting them on our website.